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Learning QuickBooks® Online | Focus on Bookkeeping Workflow
Hubdoc vs. LedgerDocs Features
by L. Kenway BComm CPB Retired
Published October 2018 | Edited June 15, 2024
Compare Hubdoc and LedgerDocs FeaturesToday I'm going to compare two Canadian document management apps - Hubdoc and LedgerDocs features. There are just so many document management options out there now but these two are popular in Canada.
Note: Xero purchased Hubdoc in November 2018 which is now integrated into the Xero workflow. Features may have changed. Their website says it is still available to subscribe to even without a Xero subscription.
Document management apps help you go paperless and (semi) automate some of the bookkeeping functions allowing you to work virtually and spend more time reviewing your clients' data.
Document management apps allow businesses to securely share files with your bookkeeper or accountant.
Compare Hubdoc and LedgerDocs Features
Feature
Developer
City
2 Factor Identification
User Friendly
QBO Integration
Audit Ready
Workflow Flexibility
Invite users
Unique email address for uploading
Mobile App
DropBox & Scansnap Integration
Inbox
Fetching*
Fetching Limits
Fetching Schedules
Initial Fetch
Hubdoc
Canadian
Toronto
Yes
Yes
Yes
Pushes and attaches document to transaction in QBO
Hubdoc sets structure and workflow
Yes
Yes-must add #Notes to email to capture client notes
Yes can tag but cannot add notes
Can upload documents from Scansnap; Will download documents to DropBox manually or automatically
No-uses various horizontal tabs making it difficult to find things at times; I often "lost" documents
Yes-Fetches a wide range of bank and vendor statements; connections often break
Unlimited
Preset; scrapes everything from an institution but you can hide accounts you don't want to see
Fetches back as far as is available**
LedgerDocs
Canadian
Vancouver
No
Yes
Yes
Pushes and attaches document to transaction in QBO
Flexible-you can customize the filing cabinet; also has a Private area for storing sensitive information which is important if employees have access
Yes with no access to Private Folder area
Yes-content of email is placed in Notes area making it easy to copy and paste information when entering data
Yes can add notes and tags to documents
Can upload documents from DropBox or Scansnap
Yes-everything goes to the inbox
Yes-major Canadian bank and credit unions
Charges per statement pulled so each customer who subscribes gets a customized price based on the number of statements fetched
You select which accounts to pull and what day of the month you want each statement fetched
Only fetches current statements
* Fetching in ReceiptBank (rebranded to Dext), LedgerDocs and Hubdoc is very touchy as connections continually break due to banks and large corporations continually changing their security protocols. (I personally don't mind that they are trying to protect their customers' information.) Sometimes it really is just faster to go download the statements yourself.
** I would like it if you could request the start date of the fetch. Not all clients are behind on their paperwork. In November 2018, ReceiptBank (rebranded as Dext) began letting you choose whether you want initial fetch to be for the past 30 days or all the historical bills available.
Feature
Dashboard
Document Requests
Data Entry Box
QBO Memo Area
Push Customer Invoices to QBO
Push Supplier Bills and Receipts to QBO
Multi-currency***
Hubdoc
Not too useful
No
Right hand side- have to scroll up and down to see entire contents if publishing to QBO
Hubdoc puts their name with a reference to the invoice number making reading the G/L useless as you always have to drill down to get more details about the entry
No
Yes-my pet peeve is Hubdoc calls bills invoices
Yes-must manually edit exchange rate in QBO as it pushes through at 1:1
LedgerDocs
Shows latest uploads and notes; Followup with companies who have not sent documents
Can schedule recurring or one-time document request to avoid late document retrieval
At the bottom-I would prefer it at the top so it is eye level to reduce the tendency to hunch over the key board as the day progresses
Left blank or you add the description in LedgerDocs when processing making it easy to review and read the G/L
Yes-must receive customer payments in QBO or let QBO bank feed find a match
Yes
Yes-must manually edit exchange rate in QBO as it pushes through at 1:1; currently it will not push USD bills to QBO but does push USD receipts
*** ReceiptBank (rebranded as Dext) pushes / publishes an exchange rate to QBO so it is possible to do
Feature
Canadian Sales Tax
Error Message
File Renaming
Sorting
Searching
OCR
Document Viewer
Pricing
Hubdoc
Yes-I ran into trouble too often so generally just pushed document to QBO and corrected sales tax directly in QBO
Good and relevant to problem encountered
No predetermined
No-predetermined by Hubdoc
Just introduced a search feature in September 2018; don't know how robust it is
Yes but many documents "fail" and must be entered manually
Can turn (not save) documents if they arrived upside down
Billed in CAD; $25 per month per company; affordable fixed pricing for unlimited users and transactions
LedgerDocs
Yes-it handles sales really well; choose inclusive or exclusive tax when entering of data; no problem handling PST
Messages are often too general or not related to actual problem; after awhile you start to have an idea where to look for the problem; typing problem into the chat screen gets support assistance quickly
Yes-LedgerDocs also suggests a file name after you have posted a transaction to QBO
Yes-Oldest to Newest, Newest to Oldest, A to Z, Z to A
Yes very powerful; searches include notes and even finds duplicate document!
No but repopulates last data entry for a customer or supplier to data entry is reduced over time; partial OCR is in the works
Cannot turn documents that were scanned upside down
Billed in CAD; $10-$14 per month per company depending on plan; bank fetching charges are extra; unlimited users
QuickBooks Online is terrific for service-based businesses. One of QBO's features is it integrates with apps. Selecting the right app for your situation ensures the app actually increases your productivity and doesn't eat away at your bottom line. Document management software such as Hubdoc and LedgerDocs features help improve your efficiency.
If getting documents from your clients is your pain point ...
If you need a cost effective solution ...
TAKE A DOCUMENT MANAGEMENT APP FOR A TEST DRIVE
Hubdoc - LedgerDocs Features Summary
I've used both of these apps. The one that is best suited for you will depend on your individual circumstances and the workflow you have designed. For example, Hubdoc may be the better choice initially if you are doing backwork for a business that is years behind on their bookkeeping. Once caught up, LedgerDocs might be the better choice.
I switched everything to LedgerDocs in September 2018 because I preferred LedgerDocs workflow over Hubdoc's workflow ... but I gave up OCR (which had a high failure rate for many of my clients' documents) and fetching of some bank and credit card statements as well as utility and supplier statements.
ReceiptBank (rebranded as Dext) Extraction subscription tier has vendor and PayPal fetching; their Streamline subscription tier will include (maybe already does) bank fetching.
If you want to work virtually and be paperless, document management software should be part of your bookkeeping workflow. Compare Hubdoc and LedgerDocs features to see which app is better suited to your specific needs.
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QuickBooks® is a registered trademark of Intuit Inc. Screen shots © Intuit Inc. All rights reserved. Hubdoc is a trademark of Hubdoc Inc. Screen shots © Hubdoc Inc. All rights reserved. LedgerDocs is a trademark of LedgersOnline Inc. Screen shots © LedgersOnline Inc. All rights reserved. Ablii is a trademark of nanopay Corporation © All rights reserved. Plooto is a trademark of Plooto Inc. Screen shots © Plooto Inc. All rights reserved. LedgerSync is a trademark of LedgerSync, LLC. Screen shots © LedgerSync, LLC. All rights reserved.
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